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ONLINE PURCHASING: We accept the following cards as means of payment for purchases: VISA and Master Card. Your card is charged at the time of purchase.

SHIPPING POLICY All orders are shipped insured for a flat $10.00 charge using UPS ground. Most orders are shipped out within 10 business days. Gold and made to order pieces may take up to 20 days to ship. Please contact us beforehand if you are interested in faster delivery, and we will try to accommodate you as long as we have items in stock. At this time, orders cannot be shipped to P.O. Boxes, or outside of the United States and Canada. The name on the credit card you use must also match the shipping address you provide. Sorry for any inconvenience this requirement may cause.

INTERNATIONAL SHIPPING Currently, kayo:nyc does not offer international shipping online. However, if you are interested in placing an order internationally, please email us at info@kayonyc.com and write international order in the subject line. We will then email you back with a form to fill out so we can process your order manually.

OUR GUARANTEE: We stand behind the workmanship and quality of each piece of kayo:nyc Jewelry. If your jewelry is in need of repair within two (2) months of purchase from normal usage wear and tear, please contact our returns department at returns@kayonyc.com for instructions and an authorization number. Do not ship item back without an authorization number. We want you to be happy with your purchase and will do everything to make sure that your shopping experience with kayo:nyc Jewelry is a great one.

REPAIRS: You will then be contacted with a Repair Authorization Number. When shipping the item to us, Charges may apply and you will be notified at the time the jewelry is assessed and prior to beginning repair. For your protection, please send all returns insured via UPS or Parcel Post in a hard box.

RETURN POLICY: We want you to love your piece of kayo:nyc Jewelry. If for some reason you are not happy with your purchase, you may return an item for exchange or store credit only within 14 days of the shipment date. All returns must be in its original condition and packaging and accompanied by the packing slip AND ALL JEWELRY MUST BE BOXED TO AVOID DAMAGE. Worn jewelry will not be accepted for exchange. Sale items are considered FINAL SALE and are not eligible for exchange or store credit. To return an item, please send an email to returns@kayonyc.com, and include your invoice number. We will contact you with a Return Authorization Number (no exchange or refund will be obtained without a Return Authorization Number. Please follow the instructions on the packing slip and most importantly please indicate the reason for the return. You may want to insure your return; we cannot be responsible for lost or misdirected returns.). Please insure any returns, as we cannot be responsible for any lost, damaged, stolen or misdirected packages. All shipping fees are non-refundable.

RING SIZING: Customer is responsible for providing the ring size. We cannot be responsible for rings that do not fit due to incorrect sizing provided to us.

CARING FOR KAYO:NYC JEWELRY: All kayo:nyc jewelry will be shipped out in our custom kayo:nyc pouch. Although most kayo:nyc Jewelry can be cleaned with a soft polishing cloth or Connoisseurs jewelry polish, available at most Bed Bath and Beyond, do not use a polishing cloth on Jewelry with a matte surface, as it will ruin the matte finish. Always avoid harsh detergents when cleaning jewelry. Never clean jewelry in bleach as chlorine bleach degrades gold jewelry and hurts stones. Swimming in chlorinated water should also be avoided. *Pearls, coral and turquoise can be affected by contact with the skin, perfume and harsh detergents and polishing creams. They should not be worn in the shower or the pool or placed in water for an extended period of time. If the necklace has stones or leather, we recommend using a soft polishing cloth.

SECURITY AND PRIVACY All information sent to kayonyc.com is encrypted. We protect your online transaction by using Secure Sockets Layer (SSL) Technology with 128 bit encryption. Additionally, any information you provide us is maintained in private files on our Web server and is not shared with third parties.

CUSTOMER SERVICE CONTACT Please contact kayo:nyc Jewelry Inc. regarding your web order by the following methods: Email: info@kayonyc.com Telephone: 917-660-4559 Fax: 718-721-5719